Refund Policy

Once a programme is purchased and confirmed, it cannot be cancelled under any circumstances. This applies to Group Training, One-to-One Personalised Training, 90-Day Transformation Programmes, and any membership subscription.

All payments for training programmes, diet plans, or memberships are non-refundable, including in cases of:

• —Personal reasons or change of mind
• —Change of schedule or inability to attend sessions
• —Lack of participation or engagement with the programme
• —Technical issues on the client's end
• —Medical conditions (unless prior written notification was provided before purchase)

Fees and programme access are non-transferable. You may not transfer your programme access, sessions, or membership to another individual under any circumstances.

Memberships are paid once, up front, for the term you choose. Nothing renews automatically and no payment method is stored against your account by us — so there is no recurring charge to stop, and nothing to cancel. Your membership simply ends on its end date.

Live classes lock at that point. You keep your account, and you can start a new membership at any time.

If your membership ends and you subscribe again later, your account continues where it left off. We do not delete or reset anything when a term expires:

• —Your profile, name and fitness goals stay as they were
• —Your full membership history is kept, including every past term
• —Your self-assessment results stay on file
• —Conversations with the in-app assistant are kept for 12 months from when they happened, whether or not your membership is active

You do not need a new account, and there is no rejoining fee. The only thing that changes is that live classes unlock again.

By enrolling, you are making a commitment to your fitness journey. Our trainers are committed to supporting your progress — we ask that you reciprocate with commitment.

While cancellations and refunds aren’t permitted, we may — entirely at our discretion — offer:

• —Session rescheduling within the programme validity period
• —Alternate workout guidance suited to your temporary limitations
• —Temporary programme pause (up to 7 days, subject to approval)

These accommodations do not constitute a right to refund or cancellation, and are granted entirely at our discretion.

Please contact our support team before raising a dispute — we’re committed to resolving issues through direct communication. Disputes are governed by the laws of India and subject to the jurisdiction of courts in India.

• —Email: fitnessbymass@gmail.com
• —WhatsApp: +91 62075 24549
• —Address: Sardar Patel Colony, Patna, Bihar, India